Support

Contact Hourly Prep

Email [email protected] from the guardian account address when possible.

Include the right details

Access or sign-in

Include the guardian email, learner first name, device or browser, and the exact error message. Do not send the full access code.

Purchase or billing

Include the purchase date and Stripe receipt or transaction identifier. Never send a full payment-card number. Refund requests follow our Refund Policy.

Question or tutor issue

Include the question identifier, subject, and a brief description of what appears incorrect or unclear. A screenshot is helpful when it does not contain private account information.

Privacy request

State whether you are requesting access, correction, export, or deletion and write from the guardian account address when possible. See our Privacy Policy for details.

Before sending account information

Hourly Prep support will not ask for your password, full access code, or full payment-card number by email. If a message asks for those details, do not reply and start a new message to [email protected].